IFS Field Service Management

Field Service Management is a best-of-breed software solution for service companies that handles large volumes of service calls per day. It focuses on work order management, contracts, warranties, spare parts, and the planning of mobile resources. It also includes comprehensive reverse logistics and depot repair services for the assets that are not serviced on-site. This results in a more efficient field service related company. 

Main component of IFS Mobile Workforce Management is the Dynamic Scheduling Engine (DSE). It automates scheduling decisions based on configurable and reconfigurable business requirements. It also provides "what-if" analyzes. This shows the influence of changes in business volume and staffing changes. And what the consequences are for the service. Our DSE and Mobile Workforce Management IFS works in both IFS Applications and IFS Field Service Management, but can also be licensed separately and integrated with other service management software.

To truly optimize your service, you need to automate your customer service and support processes in your contact center. IFS Field Service Management offers the most complete contact center management suite that is available. We can deploy IFS Field Service Management Contact Center within your organization to automate core processes for maximum performance: handle calls, priority-based routing, issue triage and resolution, spare parts management, technical support escalation, sending the schedule, enter orders and invoicing. The all-in-one software solution automatically creates jobs and assigns them to the appropriate team members and can be complex multi-day, multi-step, multi-resource management projects using our powerful Schedule Board and Service Workflow Engine.

IFS mobile workforce management delivers dynamic schedule that can be optimized by means of certain criteria. Allows you to increase your profits, reduce costs, and meet your service level agreement (SLA). Some successful results of IFS Mobile Workforce Management: 15 percent less travel expenses and overtime, 40 percent improvement in productivity, and more than 20 percent improvement in adherence to SLAs and on-time delivery. 

Main component of IFS Mobile Workforce Management is the Dynamic Scheduling Engine (DSE). It automates scheduling decisions based on configurable and reconfigurable business requirements. It also provides "what-if" analyzes. This shows the influence of changes in business volume and staffing changes. And what the consequences are for the service. Our DSE and Mobile Workforce Management IFS works in both IFS Applications and IFS Field Service Management, but can also be licensed separately and integrated with other service management software. 

Project managers who monitor comprehensive service projects with clients, know how difficult it can be to manage simultaneous projects, personnel and assets in the field. There is a constant need to manage many related and interdependent tasks; There is a need for reliable, remote data capture; remote real-time approvals in the workflow, and more. To manage all these moving parts at the same time, many service companies rely ineffective manual tools. These manual activities provide a significant disadvantage in terms of efficiency, operational visibility and high service quality. Our service project management software undertakes project management and execution of tasks in the field. It automates tasks, communicating at a distance, and centralize project management capabilities. Optimizes your field operations, increase productivity, and you better serve customers.

Companies that manage customer contracts and service agreements, losing millions of dollars due to the use of paper documents, unstructured files (Excel, Word) and stand-alone systems (Access). Contract lifecycle management functionality in IFS Field Service Management Software enables you to create service contracts, implement, review, monitor and manage - from initial estimate and pricing, to an automatic renewal and billing. IFS has over 25 years experience in contract lifecycle management, and today we have hundreds of satisfied customers worldwide who use this software. 

Inventory is an essential but expensive part of your service activities. To deliver optimal performance, while keeping costs low, your organization must take careful balance between inventory levels, locations, parts, service levels and more. This is exactly what our service parts and logistics software for your business. It includes all the necessary features and capabilities for centrally managing your entire inventory and logistics operation. IFS Field Service Management provides you with 100% insight into inventory levels of your parts, and what is used on location. This includes stock maintenance and traceability of parts. You will have full access to the transmission and reception of parts, inventory management, logistics and costs. So you can effectively manage your processes. 

Organizations run every year thousands of dollars in lost revenues as a result of warranty claims. What is needed is a closed claims management process, which guarantees manages, processes and follows them throughout their life cycle. This satisfaction can be improved product quality and increased service costs are reduced.What is needed is a closed claims management process, which guarantees manages, processes and follows them throughout their life cycle. This satisfaction can be improved product quality and increased service costs are reduced. This is exactly what our warranty & asset management solution does. By automating warranty claims and installed base assets, IFS Field Service Management enables service companies to manage their guarantees, claims and assets, processing and tracking through their life cycle. As a result, third parties may submit valid claims, the customer can determine the coverage and further initiate the recovery process. And field technician can replace the entire process in accordance with warranty and spare parts if necessary. Warranty and asset management functionality in IFS Metrix Service Management does it all!

FSM controls the entire information flow towards your repair center. What is broken, what should be there, what parts are needed here, how many hours you have to spend, to whom it must be returned and how the work orders be put towards billing. By defining roles, you can assign actions to people what they can and can not do within the organization.